Store Policy – ProHockeySport
Welcome to ProHockeySport, the specialist for all your hockey equipment. To make your shopping experience as pleasant and transparent as possible, we have outlined our store policy below. Do you have any questions? Please feel free to contact our customer service.
General Terms and Conditions
By placing an order on ProHockSport, you agree to our general terms and conditions. These can be viewed via the link at the bottom of our website. Here you will find everything regarding your rights and obligations as a customer, as well as our obligations.
Ordering
How do you order?
Select the desired product and add it to your shopping cart.
Go to your shopping cart and click on "Checkout".
Enter your details and select the desired payment method.
Check your order and click on "Place order".
Order Confirmation
After placing your order, you will receive a confirmation email with an overview of your order and an invoice.
Stock
We do our utmost to keep our stock status accurate. Should a product turn out to be out of stock, we will contact you immediately to offer a suitable solution.
Payment
At ProTennisSport, you can pay safely and easily using the following methods:
iDEAL
Credit card (Visa, Mastercard, American Express)
PayPal
Klarna (Pay Later)
Bancontact (for Belgian customers)
All payments are processed via a secure connection, ensuring your data is always safe.
Shipping
Delivery times
Within the Netherlands, the delivery time is 2-3 working days.
Shipping costs
Free shipping within the Netherlands for orders over €75. For orders under €75, we charge €5.95.
You can find more details about shipping in our Shipping & Returns Policy.
Returns & Exchanges
We offer a return period of 14 days, calculated from the day you received your order. You can return items if they are unused, undamaged, and in the original packaging. For complete instructions regarding returns, costs, and refunds, please refer to our Shipping & Returns Policy.
Warranty
Manufacturer's Warranty
All our products are covered by a statutory warranty, which means that a product must meet reasonable expectations. Additionally, certain products may have an extra manufacturer's warranty. The warranty period is stated with the product.
Defects or Complaints
If a product is defective or does not meet expectations, please contact us as soon as possible via ProHockey@outlook.com. We are happy to help you find a solution, such as repair, replacement, or refund.
Privacy & Security
At ProHockeySport, we value your privacy highly. We handle your data with care and use it exclusively to process your order and improve our service. For more information, please consult our Privacy Policy.
Customer Service
Do you have questions, comments, or need help? Our team is ready to assist you! E-mail: ProHockey@outlook.com
Phone: 0623659078
Opening hours: Monday to Friday from 10:00 to 16:00
With sporting regards,
The ProHockeySport team